Appointments

How to Request an Appointment

You can request a GP appointment in the following ways:

  • Please complete the contact us online form on this website. All appointment requests will be triaged by a GP. Our care navigators may contact you for further information.
  • Call the Surgery on 01285 653122 or 01285 653184 and if you need help the receptionist will complete the form and submit this on your behalf.
  • The online form can also be completed physically at either practice reception.

To request a nurse appointment please call 01285 653122 or 01285 653184 and speak to a receptionist who will be able to help you.

Cancelling Appointments

Please let us know as soon as possible if you are unable to make your appointment.

Appointment Length

Appointments are usually 15 minutes long.

Only one major or two minor problems may be dealt with during a 15 minute slot, if you have more issues then the doctor or nurse may ask you to book a further appointment. This is so that we can deal with all of your problems in a safe and effective manner.

The time of the doctors and nurses is limited and they may have many patients to see. Please do not delay them without good reason. There are, however occasions when you or another patient needs a longer consultation. Sometimes this will delay your appointment. Please take this into account when you are waiting.

Appointments are for one person only and should not be made for more than one person.

Improved Access Appointments

You may be offered an ‘Improved Access’ appointment, these doctor appointments are available across the South Cotswold locality every weekday evening until 20:00 (except on bank holidays) and doctor and nurse appointments are available on a Saturday morning. If you are offered one of these appointments you might be seen in any one of the other South Cotswold surgery locations.

Telephone Appointments

You may be offered a telephone appointment. Please remember these appointments are for telephone calls only – do not come to the surgery to see the doctor or nurse, unless you have a pre-booked face to face appointment.

Please note:

  • During part of each day our phone is manned by Message Link, a company who provide an emergency message service. At these times Message Link will contact the surgery for you if you need a doctor urgently; otherwise they will tell you when the phones will be transferred back to us and ask you to ring then.
  • Occasionally the surgery is closed for an afternoon for staff training. Notices are put up on the door. During these times the message service will pass urgent messages on to our emergency doctor. We apologise if this causes you any inconvenience but it is the most efficient way to ensure staff are kept up to date.